AFC Urgent Care Bon Secours - Easley

I really enjoyed this facility. The only real issue I had was the turnover time between patients. I felt as thought I wasn’t prioritized when I had an appointment at 10:30, and wasn’t even taken to a room until 11:45. The staff was very friendly, and I felt as though the doctor did a wonderful job at explaining my issue in laymen’s terms. However, I didn’t even leave the facility until 1 pm, and had been there way too long before even being seen at 12:30. Overall, it was a good experience. Just wished there was more turnover in patient times.

I was a walk-in at this facility today(1/8/25). My wait time was approximately 1.5 hours. The staff were all pleasant, courteous and professional. The NP (Alexa) was the person who directly addressed my health concerns and I was pleased with her attentiveness and overall understanding of my condition.I would definitely use this urgent care facility again if the need arose.

I arrived at 1:15 and was not seen until 5:30. Others in the waiting area were experiencing the same wait times although there were not that many people waiting. The quality of care and the bed side manner was hurried. I was not given enough time to explain or ask questions. Otherwise everyone was nice but again not very attentive.

I waited over an hour to get a TB test read. When I went to inform the receptionist of the wait she kept trying to talk over me before I could let her know the issue. Usually there are no problems and staff is always friendly. But its ridiculous that I was in and out in 5 minutes to receive the TB test two days prior compared to today with the over an hour wait. There were 3 patients taken before I said anything. Please do better.

Lady at the front desk was very rude didn’t want to help or answer any questions. She had to much attitude for people that showed up at 8 and they wasn’t even open on time. Had us wait in the cold for 5 minutes, had everyone waiting in the waiting area due to no one being in the office and not showing up to work on time, no one got seen for a straight 35 minutes after opening at 8, horrible experience. Only reason I came to this location was due to a physical. Definitely will choose a different AFC in the future. I have had nothing but problems with this location. Will be in touch with Heather Monday when she’s in office

I can’t even rate the service. I had to have a flu/Covid swab and the assistant was jabbing my nostrils several times instead of swabbing which caused more pain than I already had from blowing my nose and this had to be done twice because they don’t have the combination testing. This was torture!! Then I’m assuming she was a provider, walked in never introduced her title just a name and when I asked if she was a MD, DO , PA or a NP the question was avoided.

Needs to have a separate area for patients waiting for drug screens or other non sick visits. This is a huge risk having to sit there for hours in a room full of viruses just to get a drug test done. Unacceptable

If I could give this place zero stars I would. Booked an appointment hours in advance and showed up early as directed on the website. The receptionist was very rude. We paid $100 copay prior to treatment, and sat down to wait. After waiting for hours, being told we were next to have three or four people called ahead of us, we finally asked for a refund. The lady said they could refund it in 7-10 business days, but would give no receipt nor proof of refund. Then, she admits that walk-ins have been being taken back before us. Additionally, they didn’t even know which patients were waiting for treatment. The lady asked us about patients sitting in the waiting room. Still waiting as I type this as they wouldn’t guarantee the refund. Ridiculously unprofessional and extremely slow. I would not recommend this place to my worst enemy.

I went to the AFC Urgent Care in Easley today and once again, I could not have been more pleased. The staff are all absolutely wonderful. They make me feel like family. Having been in Healthcare all my professional career, I can be hard to please but not with this organization. KEEP UP THE GOOD WORK!

Had to come to AFC for physical & drug test. Been sitting here over an hour with only 1 other in waiting room & another person just arrived. Man came out & said “if I were u, I would leave.” I asked why & he said a nurse came in and gave him someone else’s diagnosis. He had not even seen a doctor after being here over 2 hours & NO ONE HERE! What are ur nurses/doctors doing back there??? Looks like sitting at a big desk talking to each other. Pretty sad. Do better! I’ll approach my employer to PLEASE find another place to do these drug tests/physicals

Everything was very simple to schedule and check in, and my daughter was taken to a room quickly. However, they had not cleaned the room prior to us going in. The paper on the bed was crinkled, and the staff member ripped it off but didn’t pull down a fresh piece for my daughter to sit on. Instead she told her to sit in the only chair in the room, leaving me to stand the entire time. There was trash on the floor of the room and a dirty glove under the table. I would rather wait a few minutes longer and be taken to a clean room. It is unacceptable that nothing had been sanitized between patients. I will likely not use this location again.

The dr was great. The lady working up front not so much. Yes it was cold outside, but it was so hot in the waiting area. Several people said something about it and she shrugged us off. Myself and another lady closed the blinds and the lady working said “uh, now I can’t see out, I need to look outside”. We closed the blinds because it was so hot in there.

There were very kind and listened to me. The place was very clean and run effeciantly and professionally. Thank you. I actually preferred it to my primary doctor.

Ill usually go to the Powdersville AFC Urgent Care Clinic, but for some odd reason they were closed due to unforseen circumstances as they put it in a letterhead taped to their front door?? So, I went to the Easley AFC Urgent Care.As soon as I entered the clinic, the entire staff there were ever so welcoming, very helpful, and professional. My wait time was not long at all! The doctor or NPT was very attentive and kind. She took note of my diagnosis and immediately sent over my prescriptions to be refilled. Once I was discharged, I left there with such assurance of a professional caring staff at the Easley AFC Urgent Care. This will now be my go to clinic!! Thank you all!

Trina Henderson and her team is totally awesome. Ive seen her twice in the past 3 months and she diagnosed me both times correctly when I had serious medical issues and the treatment she offered worked well and got me back on my feet.They are mercurial workers.

The care I received was the absolute best!! From the time I entered the facility, to being taken back I felt the empathy, and true concern for my health.I appreciate each and every one on the medical staff who took care of me.

Wait was not long past our appointment time (only about 5 minutes) and the staff was friendly, knowledgeable, helpful, and attentive. I highly recommend them.

It is absolutely SHAMEFUL that a globally rich hospital system would tell me stitches START AT $300 without insurance. I thought you made these urgent care offices for reduced fees, quicker service, etc. You call yourselves a Christian values company but profit off the poor working class, Jesus would smack you for this if he could. Easley Baptist ER did my 6 stitches just fine, in a reasonable time with great service around my anxiety of being injured. Terrible company, horrible people contributing to it and absolute hypocrisy.

The wait was very long however the provider was great! She took her time with me and didn’t rush. Also she listened to me and understood my concerns.

Got In Quickly, staff was great. Best urgent care experience ever. Isabella is so sweet! Everyone is kind, knowledgeable and compassionate!

Doctor explained in detail everything we needed to know. Very courteous and didnt take long at all. Love this place, everyone very helpful.

Terrible experience. The website says they close at 8:00. We called twice and could not get an answer at around 7:30. We drove 20 minutes to get there at 7:50. Now I understand not wanting to go over 8:00, they could have at least answered the phone. Needless to say they wouldn’t see us. So we were out of luck on urgent cares and had to go to the ER instead. I definitely wouldn’t recommend this place if there is ANYWHERE else to go.

The dr was quick and affective. The wait time was a bit long but staff was kind and explaining the situation, everyone was very personable.

I had a good experience with this amazing staff: Hannah, Aylen, Sarah, Angela and NP Alexa. They are very kind and professional. Thanks so much for what you guys did for me. Check in online was very convenient 🥰

I am grateful to be seen but I had to wait 2 hrs to be seen even with an appointment. What is the use of making an appointment if you have to wait behind the people who didn’t?

The two ladies I worked with were incredibly kind and professional - if I ever need urgent care, Ill be back! Thank you for making everything smooth and easy.

Honestly , will never go back. If I could put 0 stars I would. Wait time was horrible. People with appointments never got called back but people who walked in got called first.

06/30/2024 to start with a good note this place was open and that’s about it. There is absolutely no assistance with insurance processes at this facility at least for today. Everything was request for us to self initiate any reimbursement. We have good insurance with UHC. The biggest issues were our Dr prescribed a medication for my 9 year old grandson that could only be administered to 10 year and older patients. We found this out after we made numerous calls trying to locate where our prescription had been sent. Very frustrating when this facility ensures you everything it right on their end and my pharmacy doesn’t have my prescription order. AFC finally called it in after I was told a system error had been received. After my pharmacy caught the age discrepancy on the prescription and called this facility back, the Dr informed them to tell us to buy a OTC med to give my grandson. Disappointing experience to say the least. I will be on the look out for my bill, I have another experience where I was never sent a bill and was turned over to a collection agency. This was a AFC Urgent care that said my address was lost in their system. Thanks for letting me share.

It was my boyfriend’s first time going here and Paula was extremely helpful and informative on the process of being a new a patient and making him feel really comfortable- he doesn’t like anything hospital related

While I appreciate that they were open on New Years Eve I felt the dr rushed through the exam and did not take my high blood pressure seriously .

Great service even though we showed up right before they closed! All 3 employees treated us just like normal!

I took my 9 year old son in today and received the best care. The receptionist, Paula as so kind and offered to bring things out to make my son comfortable until he was called back. She didnt have to do anything of that nature but you could tell she was a kind and caring person. When we were called back Traci and Liz were so patient with my son,he had a broken toe, so he was walking pretty slow. And Doctor Gabriel was amazing. She explained his care and made us both feel confident in our ability to take care of his toe. I have been to other urgent care facilities and this one is by far the best!

They cant even do basic imaging. Either that or they just didnt want to do it for me. I wasted 45 bucks just to be told to go to the ER. They could have told me that before wasting my time. I even told them the symptoms before filling out paperwork to make sure I was coming to the right place.

All employees were very courteous. Very professional. Showed patience with me.

The doctor provided a good service . Took her time and contacted the burn center I Augusta GA for treatment recommendation and arranged appointment for recommended treatment at the burn center

We came here yesterday around 3pm . We told them I was having breathing problem and needed an chest x-ray. They said that was fine the x-ray technician was leaving at 4. So as it got closer to 4 we asked the front nurse desk is the X-ray technician still going to be here. She said yes they were going to keep her late for us. So we were sitting in a room waiting to be seen and we hear the np say the x-ray technician has gone home. We go out of the room to speak with someone. The NP says we didnt know you needed an x-ray or we would have kept her, even though I asked the front end girl three times if I would be able to get an X-ray. The NP said we will have one in the morning and we can get you in first thing. We set our alarm and where there when they opened. Well nobody let any in the morning know what was going on so we werent in the system and there were four people ahead of us now. The front desk girl was rude. The nurse we had yesterday was there and knew all about it but never said anything. I will definitely tell people not to go there.

Paid for own drug test and people that was 45 min behind me went before I did and I had to ask why 4 people who came in after myself went first not first come first serve but its walk in and was double curved and the lady was supposed to put the food back on my account but have to wait till Monday and waste my time following up on my money very unprofessional

Horrible, one they had a “patient” in the lobby on his phone a med “tech” talking about another patient in a nursing home( we asked the staff to stop him or step outside they did nothing). We came here at 12:53 it is now 2:15 and they “thought” my daughter had already been swabbed… the nurse “I got a little lost in the sauce” the dr “ they should be running “This place is by far the worst!!!! They are rude, they are understaffed, and they have no value or pride in their work ! Never again will I bring my child here again! Very unclean, stuff on floor from previous patient!

Waited two hours, was told was fourth on list but the link said I was 13th, after waiting two hours finally showed as 1 st on list then disappeared, after inquiring at front was told I was next.....just not a good experience at all!! I would go anywhere else if I needed urgent care again!!

Very thorough, listened to my concerns and did everything they could to come to a diagnosis.

Staff and doctors where great. Nice staff and doctor. They got me I. And out. They where great.

Sent me straight to collections without ever sending me a bill. Lady at the collection company said that this happens a lot from this office. Lucky I caught it in time and it did not affect my credit.

Staff were very kind and professional. I will definitely be using this facility again.

Both ladies at the front counter were very nice. The nurse was very nice and the dr was very nice. Everyone was professional and courteous.I actually had a horrible experience at this AFC before but I took it with a grain because it was during Covid and everyone was unhinged. This experience was 100 percent better. Will come again if needed. Thank you!

I had a great experience at AFC urgent care Easley. Paula at the front desk greeted me with a nice big smile and was very friendly. Everyone I interacted with was nice. Everything ran smoothly and quickly. I would recommend this facility

Everyone was very friendly especially Nikki at the front. Very nice and helpful. That, to me, matters almost as much as the medical help. It makes such a huge difference! Everyone was great and I will definitely go back if the need arises!

Timely examination and response from an excellent team is helping me in a time of need when my PCP was unavailable and other medical staff were vacationing. Thank God for AFC Urgent Care Bon Secours!

Was good, found ear and sinus infection, gave medicine,to get rid of it , feeling a little better today , All were very nice and helpful to me ,!

Excellent service I was out in a good timely matter I did not have to wait long at all the doctor explained to me what was going on excellent service

I don’t know what the point in scheduling an appointment is for, if you are gonna have to wait 2.5 hours after you get there. Won’t be back to this place. Wasted my entire afternoon

In & out in under an hour. MA Liz & NP Trina were attentive & very caring. Would definitely recommend!

Dr. Trina Henderson was very caring and listened to me and advised me on a health care plan to help me with the things I had going on.Thank you for your care!!

The wait time couldve been more down bc waiting an hour when your the only person in the waiting room is rough when something is hurting. But other than that really nice employees

I recently took my son to this urgent care after he fell and hurt his arm. Despite filling out all the paperwork online beforehand, we waited for 45 minutes only to be told that their x-ray tech was no longer there. We wasted precious time sitting there when we could have been at a facility that could actually perform the x-ray. To make matters worse, they still wanted to see him and then send us elsewhere for the x-ray. I refused And took him somewhere where the x-ray tech was still there. And I didn’t waste a copay seeing them for them not to be able to do anything. Extremely disappointed with the lack of communication and the inefficient service.

I have visited AFC a few times in the past few years. All of our visits have been quick and thorough. Paula at the front desk was very professional and welcoming. Dr. Henderson was very quick to diagnose a broken wrist and we were quickly splinted and referred to an orthopedic surgeon.

The AFC I usually go to did not have a provider.The girls at that front desk gave me a high lighted page with others open & available to help me. This AFC on Calhoun handled the usual amount of patients & others coming in from the no provider available AFC Office. All the people in the office who helped me were very patient, genuinely concern & provide detailed professional advice about both my carpal tunnel issues on both hands & arm. The Dr referred me to a professional to help me & 5he appointment was within a week of being seen at AFC.Its definitely the customer service & care I received that will make me come back to this branch🌿❤️....🥳🍃🎉

The receptionist / billing person explained in detail my new insurance while being sensitive to my medical condition. The triage / intake person really cared and asked great qualifying questions. The Nurse Practitioner already knew my situation and REALLY LISTENED to find out what was wrong. Then she noticed another “concern” that I was not aware of at the time. She gave me medication there to help with the symptoms until my script could be filled. 10/10 experience. RARE in today’s medical experience. Outstanding!!!

I have had only good experiences here. Online check in and the front desk staff I spoke with (Paula) was friendly and helpful. The medical staff also does a great job of listening and addressing the problems. I know when I broke my arm and it was difficult to get xrays they were very patient and helped me to work around the problem. I would definitely recommend this urgent care!

Was seen promptly. Very courteous and concerned. Definitely will come back if need arises.

NP took extremely good care of an infected wound. She was kind, gentle and very compassionate. She explained what she was doing and showed us step by step how to treat at home. All other staff were wonderful too.

The wait was difficult (I went at 2pm and left at 3:40pm), but their receptionist was the kindest soul and the Dr and nurse are both so professional and kind! When I arrived I thought I had appointment but I didn’t end up doing it right online, and the receptionist Paula immediately assured me it’s alright and she can get me a walk in visit very quick. Indeed paperwork with her was very quick! Then I waited for over an hour to be seen. That part wasn’t so nice lol. When I was seen the nurse read my symptoms and immediately knew I had strep throat. She did a test for me and the Dr came in and actually made sure the bacteria didn’t cause any complications else where. It was a quick service but definitely isn’t the “in-and-out” feel! Answered all my questions and told me symptoms to look out for. Got my an antibiotic to the Ingles across the straight within 5 mins! I literally over and Ingles have received the prescription and prepared it for me. Very good experience!

The actual visit was fine, the 4 1/2 hour wait was uncomfortable especially when sick.

Went in for workman’s compensation injury. Helpful and friendly staff. Normal wait time as I was getting paperwork squared away. Once I was taken back the process went quickly. I was given the medical report to send to WC before I left and was scheduled for a follow-up.

My family doctor could not see me for 2 days, she suggested I go to AFC Urgent Care in Easley. They did a visit with me and after the visit called in some medications to help. I am on a medication that I can not take anything over the counter per CVS pharmacist. My COVID and Flu test were negative. I am so thankful for AFC Urgent Care. Everyone one there were so nice and helpful and really cared about the way I was feeling and immediately took great care to get me to start feeling better. I just walked in, only had to wait a few minutes before being called back to see the nurse and doctor. I highly recommend AFC Urgent Care to everyone

Paula greeted us with a smile as soon as we walked in the door and was extremely pleasant with answering all of my questions. The girls up front were also helpful as well as the nurse, all engaged in friendly conversation and got us back very quickly! This is my favorite urgent care!

Quite truthfully everyone there was really nice and helped me. I was in and out pretty quickly. Great service

First rate experience at this AFC Urgent care today. Online registration was simple and got appointment quick. Paula the receptionist took great care and even got me in a bit earlier then my schedule time. Service of medical staff of Tracey and Talia could not have been better or faster. I left feeling this was a good experience rather then a pain.

Very obliged to the helpful and attentive staff! The visit was handled in a very timely manner for both of my sons sport physicals. Thank you for a job well done and for the smooth flow and communication of your facility!!

Sarah b is it amazing an amazing nurse. Very professional I think this lady needs a raise or promotion I would rate her more than a 10 thank you thank you again Sarah b for my good experience at urgent Care in Easley

9 yr old daughter seen 3-14-24. The front desk lady was her usual lackluster borderline rude self. Seeming inconvenienced by performing any aspect of her job. The physician was professional and thorough enough. Rapid strep test was negative. Throat culture was supposed to take 2-3 days per the drs words. 6 days later still no results or update despite multiple inquiries. Meanwhile, my daughter might be spreading strep and rheumatic fever across the upstate. Who knows? Office was quite dirty too.

Prompt… kind… and friendly. Helped to calm fears.❤️. Clean and very impressive.

Thanks for getting me in and out quickly with the preregistration process online. The wait time was much shorter as a result. All the staff I encountered were very nice and caring. I was in and out with a diagnosis and prescriptions sent to my pharmacy in a little under an hour. Much better than expected.

Do not go here. They will tell you they’ll get you back fast then watch everyone go back before you and then they even take people who came in after you. By far the worst experience going to an AFC Urgent Care. Never again.

2 hours in the waiting room, and still had 2 people ahead of me. Left and went to the Easley Baptist urgent care and got right in.

My go to place when my kiddos are sick. More efficient than primary care for sick visits.

Only here for a drug test lady at the desk has the worst attitude and I’ve been here an hour already and 3 people got here after me and have already been seen. This place is a joke don’t waste your time.

Speedy service with online pre-visit paperwork completion. Staff was friendly and accommodating.

Paula was amazing. I came in with the flu and wasn’t expected to be seen until 4:00pm. They got me in 2 hours before hand. Lisa came in and checked everything to make sure I was good. Thank you so much AFC glad I didn’t have to go to the ER. Merry Christmas to this wonderful staff

Walk-in (unscheduled) for cold & flu symptoms. Wait was about 30-40 minutes. Paula assisted with my check in was very extremely patient and kind explaining what paperwork needed to be completed because I was feeling extremely fatigued. Overall the process was seamless and timely for an urgent care visit.

Whats sad, is I gave them 5 stars last year. I had to take that 5 star away and give them a 1. The changes in that office are horrible! NEVER in my life, will I going back to urgent care in Easley! Since the change, I couldnt make appointment online. Had to wait til they opened and would just put me in line. Almost 5 hours!! Still didnt get seen and we saw walk-in after walk-in go ahead of us. Not emergencies either, even a drug test when ahead of us.

Currently here right now as Im typing this. The SERVICE IS HORRIBLE!!! AND THE WAIT TIME IS EXTREMELY LONG. I walked in at 8:30 A.M. IM STILL here at 10:55 a.m. and I have yet to see ANYONE. When I finally got called to the back; The lady was in such a a rush she asked me to step on the scale , after my weight popped up I stepped off because she was behind me moving her pen and asking questions. So after stepping off the scale. I noticed she was way behind me. I asked did she get my weight and she said no sorry I didnt get it 🤦🏾‍♀️ umm okay what were you doing then? Smh. I then get put in a a room. Shes taking my vitals and dropping things (shes in a rush) . Im waiting on a doctor... a doctor burst into the room, looks at me, and rushes off. She leaves the door open and now Im waiting again!!! Update: I went in for severe foot pain. she diagnosed me and on my way out (11:51 a m.) told me to stay away from carbs 😂 needless to say I wont be back, EVER!

The nurse practitioner showed genuine concern for me She took the time to explain everything to me and i really appreciate her kindness

I went online and scheduled an appointment for my daughter’s in grown toe nail. I thought with the appointment I wouldn’t have to wait long. I waited 3 hours. When we went back for less than 10 minutes, one man looked at her toe and said I can’t do anything about it, I will refer you to a podiatrist. The podiatrist never called and they never gave me a name of one for me to call. I had to dig her toe nail out myself. Then they charged me $97!!!! They should be paying me for wasting my time! Do better!

I came for a drug test for work and I had to wait over an hour just to go back. There was only 1 person in the waiting room when I arrived and the person had already gone back and left and I was still waiting. I don’t understand why all the employees are standing around doing nothing when I’ve been here for over an hour. High unacceptable.

My first visit here. Everyone I had contact with were very kind and helpful. I would go here again.

Everyone was very nice and helpful. I was out in about 30 minutes. Would definitely recommend them.

I appreciate the quick service and super polite staff it was refreshing compared to recent experiences elsewhere in the region…keep up the good work!!! - Paul T

The staff was very friendly and helpfull. I broke my foot and although was put in a walking boot, i could not walk so they gave me crutches and helped me to ny car.

My 1st experience at this facility.Quickly scheduled and treated. Everyone was very helpful. I would go again for care.

My son had to get a PPD test. Very friendly staff. Paula was very kind and professional. She had a very welcoming kindness. My son’s visit went fast.

I was very pleased with the care I received early Saturday morning and in a very timely manner from Dr Stacy Fender. She was very professional and listened patiently to my concerns. She was very compassionate and made it obvious to me that she felt my pain do to speak. She explained what she was prescribing for me to take and it was called in to CVS and promptly received. Excellent care from Dr. Fender and Urgent Care!After my call I told my wife and she confirmed that she too had received excellent care from her as well. Thank you so much. Im still in quarantine and seem to be getting better!

I had a great experience here. I had an appointment at 10, but ended up coming in at 8 after my hotel caught fire that morning. They were able to see me early for my travel covid test and I had the results back and my travel paperwork filled out by the staff before 09:30. I just cleared customs to re-enter Japan an hour ago with no problems!

My husband was seen (unscheduled) after an agricultural equipment accident. The wait was short, the office staff friendly and efficient in processing information, the physician was honest (and spot-on) in referring him to the ER because his injury required specialized treatment. The ER X-rayed and further referred him to a specialist; surgery was required. Today I contacted the staff for issuance of paperwork copies so I could process an insurance claim (outside of their purview). Paula was professional, caring, accommodating, and so efficient the emailed documents were in my inbox before our phone conversation was completed! Well done, Paula! That was our first experience with an Urgent Care Clinic; it’s nice to know they’re available.

Okay, I get it. Most doctors office experiences are not pleasant, but this was unbelievable. I called a day in advance explaining my issue asking if they can help, keep in mind I told her what I needed and this lady puts me on hold and picks up the phone while talking and laughing with her co-worker like Im not telling her something important but honestly that was only mildly annoying, but shes like yeah we can help you. We set up an appointment for the following day for 5pm, I get there at 430 and only one other person is there, I do my paperwork, under reason for visiting, I put the exact service I needed, 2 hours and $136 later the nurse is telling me, oh we actually dont do this here. You have to go somewhere else... like, are you kidding me... there were so many chances for someone to tell me that. Literally, they dont even know what services they offer. I cant believe they actually charged me $136 just to say oh hey you know that thing you called about and then wrote down was the reason for your visit before paying, and waited 2 hours for, yeah I just found out we dont do that here, oops but if you wait you can pay the right people to do it. Whats a few more days, right? Okay, bye. Whats a few more days.... I literally told them I couldnt afford some place else after paying them, and I was told they dont know the prices of the other places but they might work with me, and they highly suggest I get everything taken care of... thanks for actually doing the opposite of what a doctor should do. I left in a worse situation. I arrived in.

So the nurse was so pretty and very nice. She took my blood and I never felt any pain. Her name is Sarah and she is wonderful at what she does. The doctor helped me with a small problem I was having with no problem. AFC Urgent Care gets a five STAR ⭐⭐⭐⭐⭐ in my book.

The guy they called in that came 30 minutes after me was only in there for 10 minutes. Awful place. Go somewhere else except Baptist easley.

In the past we have had okay to good visits with Urgent CareYesterday, my husband came in to pay our copay. The lady at the front desk took the payment and told my husband she will let the people in the back know we were out waiting to get our covid and flu test. My husband and I sat in our car for almost an hour. Reluctantly, because we didnt want to make anyone else sick, my husband went inside to find out what was happening and was told that they were sorry. The nurse came out apologetic and said she never received the message that we were out there. The nurse was very apologetic and we appreciate that. I understand mistakes can happen but we were sitting right in front of the windows where we could see the lady at the front desk the whole time. It was disappointing.

I got my pain pill now waiting on them to call for my MRI on shoulder

The staff was nice and courteous. I waited about 15 minutes.

The staff is very professional and helpful they were also very kind. The facility is very nice, spacious, and clean. I loved being able to walk in and was seen within 5 minutes. This is my go to place when I can’t see my regular physician. Thank you AFC Easley!

The staff were very friendly and efficient. They assisted me promptly to complete my background check for job even though I came in at closing because I left my fulltime job later than usual. The ladies were very knowledgeable and informed me of the expectation of the test results. I would recommend anyone to come by this urgent care location. Top notch service.!

Short wait time. Nice, friendly staff.

I was pleasantly greeted by Mary and Paula upon arriving. The provided great customer service. The doctor on duty was attentive and informative. Thanks for the great experience.

Woah. The unprofessionalism is real here. I scheduled my visit online and arrived 15 minutes early for my appointment. The lady that checked me in was less than pleasant, but that was the least of my concerns.As I sat in the waiting room, I watched this receptionist handle a very sick patients phone with her bare hands and then continue working behind the desk, touching other things, without washing her hands. She did something similar with the next person in line, just passing the germs along with zero regard for the health and safety of others.Almost an hour after my scheduled appointment time, I was called back into a room. Tracy took me straight to the scale and weighed me, without asking me to drop my very heavy bag or remove my outerwear. She then took me back into a room and took by blood pressure-over my coat. Needless to say, I ran out the door as fast as I could.Someone needs to take a closer look at what is happening in this office. Changes need to be made ASAP!!

I had a good experience overall. When I came in I knew how much I was going to have to pay so I wasnt surprised about that. Actually think it was a little cheaper than I thought. It was a work physical so my insurance would not pay. The staff was really nice and I got out of there relatively quickly. I prefer to go to my family doctor, but in an emergency it was worth it.

Walk-in (unscheduled) for cold & flu symptoms. Wait was about 30-40 minutes. The receptionist (Paula) was very nice and worked with me when I told her I forgot my wallet that had my insurance card & ID.

I was able to get my daughter a same day appointment when her doctors office could not see her and she was very sick. Online registration was easy and we were seen within 30 minutes of her appointment time even though they were very busy. The nurse and the doctor we saw were both very friendly and helpful! Would definitely recommend

Dont waste your time making an appointment. I was scheduled at 12:02 for 2 immunizations and did all the necessary online registration paperwork before arrival. I was taken back to the room at 1:05 after they took 2 other people in who arrived later than me. Receptionist told me I would be next on both occasions when I questioned why I was still waiting. I was in the exam room another 10 minutes before someone came. I mentioned my frustration to the nurse and she told me they dont take appointments/there was some kind of problem with their marketing? Also, there were never more than 3 people in the waiting room besides me and I overheard reception telling callers there was over a 3 hour wait for anyone coming in that needed to be seen..........really? They seemed to have at least 4 nurses and 1 physician on staff so I have to assume these people are lazy or not well managed. Will not be going back to AFC Easley.

Ive interacted with multiple people on staff at Easleys AFC and have always been treated with respect and kindness. My most memorable and positive experiences have been because of Stephanie. She is always so kind, informative, patient, and helpful. She even came into the lobby to get my paperwork and things when I broke my foot. She genuinely seemed to care and empathize with my situations every time.Another person that has been great was Paula, who was super apologetic when she wasnt able to accommodate me missing my appointment (because they were a few minutes away from closing and I had missed the telehealth call). She seemed very genuine and gave me multiple ways of rescheduling and asked how else she could help me. She seamlessly got me in the next day with a provider.Most of my family go to this location because its been a great experience for them also.Definitely recommend it!

Loved my experience!! I came in as a Walk-In and was told the wait time was about 45 mins. Their schedule was “true to form.” I think I may have actually been called back before my 45 mins was up. They had at least 3 physicians working plus, 3 nurses, and the front desk technician. All personnel was kind, knowledgeable, and helpful. Will definitely suggest this location.

Ended up having COVID.I am very appreciative of your kind service.

Very grateful to the staff for helping us today. Especially Liz! She helped the minute we walked in the door, and explained the process. I don’t understand the negative reviews because they are apologetic and upfront that they were short on staff. Every other URGENT care close by was closed or not taking patients. Again, thanks Liz and AFC team for taking good care of us.FYI: I learned it’s better to make an appointment and register online.

The service was really good - the lady at the desk was nice and the doctor was quick and to the point. BUT - you need to change your website. Dont put on there that you have to schedule a video call if you have a cough instead of being able to come in as a walk in. If your rules have changed since the pandemic is over, please make it clear on your website.

I went in for a DOT physical. I was immediately greeted inside at the window by Liz. Let me say Liz is quite the character! She has her own unique way of welcoming you, explaining the paperwork to fill out and the charge for services! You need to experience this yourself! I of course did not feel bad or have any pain, but if I had I definitely would of felt better by just laughing along with Liz as I was being registered in. I was called back after just 10 minutes and greeted by a wonderful nurse and Doctor! I could tell the staff at this emergency care facility really enjoy what they do and care about each person they meet and treat. Definitely recommend!

The staff is very professional and helpful. The facility is very nice, spacious, and clean. I loved being able to book a sick visit on line and was seen within 5 minutes of my appointment time. This is my go to place when I can’t see my regular physician. Thank you AFC Easley!

Everyone was very pleasant and welcoming. I really enjoyed talking with the doctor. She seemed very caring and made me feel comfortable. Also, the wait was not too long since I made an online appointment ahead of time. That was very helpful.

Came to AFC Urgent Care Easley recently after a little slip-up with a box cutter and everyone I encountered was terrific. Many thanks to Dr. Roberts, Traci, Melissa and Paula for the speedy, friendly and very skillful care!

Arrived at 5:30 pm after calling at 5pm and being told they can do a walk in sport’s physical only to to be turned away saying they could not see us. I explained I had called 30 minutes prior and was told come on in. The lady at the counter said well you didn’t speak to me. She went on to say they were not taking any more appointments and refused to see us. She then said she can make an appointment for the next day. We then left and went to the Clemson location and they told me absolutely they take walk ins and were extremely helpful.

Staff was very nice. Office was cleaner than another Id been to. Was a bit of a wait even though there were only 3 of us waiting and I had made an appt online earlier that morning. Was taken in 45 mins past my appt time!Its frustrating then sitting in the exam room (after a 45 min past appt wait ) another 20 mins while listening to staff standing around loudly laughing, chatting, talking about pizza and restaurants while people are sick and waiting! Dr was not the best. He was not particularly friendly or even caring and just seemed to want to be done with me. Did not listen.He ordered blood work and then the MA came in 10 mins later with my paperwork and said I could go. When I asked about labs he ordered she said, Oh, our machine is broken again and it will probably be 2 days before it is fixed!! I said, Should I go elsewhere and have it done? and she said No. The NP then confirmed this when I asked. Really??? So were labs ordered by Dr important to my case or you just wanted to pad the bill?? Its hard to find any medical place here in upstate SC that has a Dr that actually does their job well and really cares about patient outcomes. Seems to be more about just passing as many people through the system as quickly as possible to keep the money flowing to Bon Secour. Sad.

I was able to get an appointment scheduled with in the hour. I was taken back at my scheduled time and the doctor came in promptly. The cost was slightly less than I had expected. (Without insurance) I am from out of state, but if I was in need, I would return for sure.

Everyone was very gentle and caring and I truly appreciated it. The receptionist were also very pleasant!

I made an appointment for this morning at 1030. I was advised to arrive early to do paperwork. SO, I arrived at 1015. At 1100 I was finally called back to the examining room- all the walk-ins were called in before me. It is not true you wont wait with an appointment and will be called before a walk-in is. As I was led back to the examining room 4 staff members left for lunch. I sat in the examining room for another 30 minutes before I left the room, finding an empty area where nurses and doctors are supposed to be, asking when it was my turn. I was informed the PA was on a video call - it was more important than a patient in the examining room. An hour and no one assisted me with my medical condition. NOT ONE. I would NOT recommend this office to my dog. I left at 1132 telling them NOT to bill me or my insurance because I was not assisted in anyway.

I patronized this facility because my own physicians office could not see me for four weeks. While my issue was not an emergency, it was urgent and could not wait. I had a very good experience with this facility. The staff was very friendly and helpful. The doctor, L. Moody, was amazing. She was genuinely concerned for my issue and made me feel valued. There was a bit of a long wait due to a medical emergency that took priority, as it should have. Over all, I would highly recommend AFC Urgent Care

Very easy and convenient to set up and register for an appointment online. The staff was friendly they took great care of me! Back to work with prescriptions called in within an hour. Thanks!

The place does a great job. They come to work with people lined out the door yet keep a positive attitude and a bit of a sense of humor. The Nurse (wish I got her name) is fantastic and made me feel comfortable knowing it was the last place and thing I wanted to do. I ended up leaving happy.

The front desk was friendly and competent. The nursing staff was organised and thorough and were able to have my meds and test results ready for the nurse practitioner. I appreciated the nurse practitioner listening to my history with this problem, which is something my primary caregiver was unwilling to do. I was pleased that I had selected this urgent care.

I’m a veteran who called in and made appointment. I told the staff I had an ID number and my drivers license but did not have my va medical card. They told me that would be ok. I showed up for my appointment and they told me that I had to have my card and could not a accept just my ID number. I have been to numerous Urgent Cares, hospitals and specialists recently and have never needed my VA Medical Card. They have always just taken my ID number and no issues. I have done this in two different states. No issues. Very frustrating. I’m angry that they refused me care. At VA Care Center as I write this and they told me that they should have seen me as long as I have a photo ID and my ID number. I’ll never go back there. The nurse that saw me at the VA care center told me that they screwed up something on her and misdiagnosed because of faulty equipment and she wound up having to visit the ER and a hefty bill to go along with it. Don’t know the chances of running into someone else who’s a nurse in the same day that told me not ever use this place again.

The team was amazing. Ms Paula was by herself because two called out and she handled everything with professionalism. The lady who did my TB shot was also amazing. Didnt hurt at all. The place was very neat and tidy. Wonderful experience.

Staff was professional, prompt and answered any questions I had. I waited no longer than 10 minutes to be seen. I will definitely continue using AFC Easley for future medical care. Last appointment with this office on 11/4...5 STARS!!! Thanks for always exceeding my expectations AFC! 7/22/2023 First time doing my DOT physical at AFC. Appt was at 1:00 and I was finished by 1:30! My physical was cheaper than what Ive been paying for the last 15 years! Thanks again AFC! Keep up the good work!

Nice people. Quick service - very accommodating.

I registered online for your Powdersville location. I notated that I needed an x-ray on my left hand. They called 10 minutes before my appointment, as I was pulling up, to let me know they do not have a technician at that location. PLEASE mention that on your website before anyone else makes an appointment. Because they told me to go to the Easley location that they would call ahead for me. After waiting for almost 2 hours I had to leave to go pick up my children from their half day at school. They literally wasted my entire morning all because it was not mentioned on the website they can not do an x-ray in Powdersville. I would have made an appointment in Easley originally and made the drive all the way there had I known. Terrible experience.

The nurse who serviced me was on top of her job.

Everyone I came in contact with during my visit were super nice & professional. The wait time was very short. I was very well taken care of by the nurse who took my vitals & the Nurse Practitioner. Highly recommend this clinic.

Was very disappointed with our visit today. Dr/NP did not even look at my ears or throat after telling him my ears were starting to hurt and thought I had an infection and needed antibiotics. He kept saying that I needed to see my primary Dr but my primary dr had a 2 month wait for an appt and after coughing my head off for 3 weeks I needed to be seen. My husband was also seen and was not given antibiotics even though his eyes were swollen and matted and he was coughing up green snot, His ears are now hurting and he is gonna have to make another dr visit to get antibiotics. Care was not as expected and will probably go elsewhere from now on.

This facility was wonderful. The wait time was very short. We were in and out of there in less than an hour. The entire staff was very nice, caring and friendly. It was bright and clean. I brought my daughter here for some urgent care and concerns. They addressed all of her concerns, treated her with respect and put her mind at ease. We were so relieved and grateful. Donna Marling, NP saw her. She was awesome! I would absolutely use this facility again.

The process for the walk in patient was very efficient. I did not have to wait long and the waiting room was set up for social distancing. The team members were friendly and very helpful. Dr Hawkesworth was great and explained things in a very easy to understand way. I would definitely return here for care and have already recommended to a friend.

The PA didn’t listen to my concerns about my reason for coming in. They made up half of what was put on my discharge papers. Basically a scam for more money. I was literally crying in pain and they put “patient states dull, moderate pain”. They also said my pain was only in my elbow and I distinctly said elbow and above. He touched my arm, but didn’t attempt to move it at all and I told him there was a popping noise when I tried to move it. EDIT TO ADD… Spoke with Heather and hopefully will have a better resolution with a second visit. Edit again… was sent home with no resolution so I went to the ER. They at least put me in a sling and gave me some information on what the injury could be.

Me and my sister and niece had an appointment and we still had to wait almost an hour, the office lady and the nurse was so rude even though we were being nice and trying to make their day better . The only person being professional and nice was our doctor. I get that covid has made health care workers super stressed out, but it’s ridiculous to take it out on people. Never coming back to this one again.

Kimberly Hair, PA/NP… asked her to wear a mask and apparently that upset her. Stated she didn’t have the flu or sick and seemed visibly upset. I stated I am a care giver for my 91 grandmother and frankly I should not have to explain why I am APPARENTLY the only one concerned about my health. I’m not sure why someone, that I assume has taken the Hippocratic Oath/ Florence Nightingale Pledge would have a problem with wearing a mask.

Extremely disappointed with my experience here on multiple occasions. The nurses/doctors are generally nice, but they really need to work on their appointments/wait time. My virtual appointment was scheduled for 3:01PM...its currently 5:40PM. Ive been staring at myself on camera for hours. Ive called twice and no one can seem to tell me when Ill see an actual provider. Completely unprofessional.

Very professional and friendly I was in and out in around 45 minutes.

I usually go to my personal doctor but I hurt my foot over the weekend & it couldnt wait until Monday. Sunday was my first visit & I have to say I was very impressed. Staff was very professional & caring. The facility was super clean. Highly recommend AFC Urgent Care when you cant get to your own doctor. Oh yeah, the music playing in the waiting room was awesome!

Very busy a majority of the time (which isnt their fault). However, openings arent always like theyre stated. I was told to come be here at 8 am this morning. (After coming in another day and getting fussed at for not having a mask then being refused to be supplied one.) Someone didnt get here to open up until 9. Now, theres a full room and no receptionist to even check anyone in. Many people have gone ahead and left. My experiences here lately havent been the best. Definitely needs to have some tuning up with the employees and hospitality aspect.

Great experience! Check-in was smooth and quick. Receptionist was very nice and efficient. Was seen within 10 mins. Nurse that took my history and vitals was pleasant. Dr. listened to why I was there and ordered appropriate testing. Would definitely return if I ever needed to.

My issue wasn’t the wait cause with urgent care, you never know. My only issue was the doctor who saw me and talked to me about my symptoms in the room was too casual and loud about it. And the lab test I needed was shouted at the nurses station. Also been tracking down my lab results for days. When I got a callback, I was at work, so I missed it, unfortunately, but I called back, and I kept getting the answering machine. Also, prescriptions were sent to my pharmacy, and I have no idea or information about what it is treated for. It would be nice if they had a MyChart or some online system for patients to know the medicine or lab results; this would cut down on phone tagging or waiting days.

What a joke. Made an appointment for 12:30. Get a message shortly after telling me itll be a 41 minute wait and my new time would be 1:10. I got there the 15 minutes early that it asked, followed instructions and checked in from my car. Close to 2pm I call the number from the sign and ask what the wait was looking like and was told that I was pushed back again to 1:53 and shouldve gotten a message (I did not) Went inside and sat for another hour until I was brought to a room. Got a simple swab done (one Ive gotten before) and it took till 4 to have the doctor come back to tell me to try Tylenol and allergy meds. I asked for discharge paperwork. 10 minutes later someone came into the room forgetting I was even in there. Ill never go back to this location again. Terrible experience.

Well I usually use them because they are very good about appointments and patient care. Well not today June 24th. I set an appointment online at 10:45 which was the first available and I got there at 10:43. Checked in and what do you know we were put on the board then. I realized it after sitting down and asked then if I had an appointment at 10:45 why am I having to wait behind 4 walk ins? They said it would be only 20 more minutes at 11:10. Well at 11:45 my husband went to ask again how much longer because I have to go to work and we only have the one car. They said soon and told him the walk ins were in line first and I said how can that be since we made an appointment at 9:45 this morning for 10:45 and I have the email to show our confirmed appointment. How come this is how appointments get treated what’s the point of making an appointment if walk ins apparently get jumped in front of those appointments. I am a stylist so I know how walk ins and appointments work it’s no different. Unless someone comes in with more of an emergency. But I think a possibility of a broken bone and someone being in extreme pain should definitely be put before a walk-in especially when they have an appointment

I was told to check in through text message when I arrived at the facility & not to get out of my car because I had Covid symptoms. I texted when I arrived, it sent me a confirmation text saying I was checked in & they would call me when they wanted me to come in. I sat in my car for 45 mins before I called the front desk to see if there was a problem with my appointment. They said I had to check in at the front desk. I went inside & they had forgotten about my appointment. I was taken to a room where I waited 20 mins to be seen by the doctor. After the doctor left she said, Im calling in your prescription & they will get your discharge paperwork. I waited for another 25 mins, when I then opened my door & the nurse saw me & said oh your discharge papers, I forgot Im sorry. Cvs texted me that my prescriptions were ready for pick up before I was discharged. I made the appointment time online because I have a breastfed baby at home with his father & I couldnt be gone too long because he needed to eat. I arrived at 11:15, (15 mins earlier than my appointment like the website told me to do) & I left at 1:13. 3 hours to be swabbed & for a doctor to be in the room for 3 mins. Online walk in time was estimated at 70-88 mins. I made an appointment & I waited longer than if I had walked in. I was forgotten about twice.

I believe the reception should really know the wait time before telling someone that has her family waiting in the car and I explained that as well as explaining we had plans at 2pm in Anderson! And I was told 15 minutes it was 50 mins just to do a drug screening.

They were over 30 minutes late with my appointment, which isn’t the biggest deal - but if you allow appointments, be on time.The big issue I had was the cleanliness of this office. It was really gross. So gross that I took pictures. There were spill/splatter stains on the walls and cabinets that had clearly been “wiped” off, but we’re still there. There was trash on the floor and large quantities of dust/dirt along the baseboards.A medical Office should be clean. Period.

Hands down the best urgent care experience Ive had. I never expect to be seen on time in the medical field, but an appointment is exactly that at this location. The staff is not only friendly, but knowledgeable. If you need an x-ray like I did the tech there is as smart as she is pretty. I think her name is Bella.

Everyone Here was super professional. They took my concern seriously and ran a few tests and an xray. They were very reassuring and calm even though I was frightened. They were also very patient with me even though I was moving slowly.Honestly it was just so nice to deal with a doctor who actually cared about my well-being.The only downside was the wait time. I was a Dane day appointment so I knew it was gonna be a bit, but oof.

No complaints from me! We were treated so nicely. Not much wait time. Had X-rays and was immediately told I had a break in my ankle. Doc came in and looked at it, got me a brace and I was out the door. Highly recommend for your urgent care needs.

This was our second experience at AFC Easley and both of them have been outstanding. From very pleasant and helpful folks at the front window, to excellent and helpful nurses and techs to the excellent doctors - weve been very happy with their help. The doctors took time to explain everything in the right amount of detail - and listened to our comments and questions. We never felt rushed - and being able to pre-schedule appointments online is helpful as well. All in all, the best Urgent Care facility weve ever used.

Save yourself the frustration and just go to the ER. At least there you wont have to sit and hear about their speedy service that gets you in and out in about an hour - while waiting a total of 3 in the waiting room.Then theres the additional hour where you wait in a private room for another hour. Just waiting on test results. So far 45 minutes later than told to expect results....The ONLY redemptive quality at this place is that Dr. Clardy has a great beside manner and truly shouldnt be relegated to this dumpster fire of an urgent care. The nurse that worked with me was super nice too. Really, every one I came into contact with was nice and looked just as frustrated as me. Maybe had something to do with the 4-5 employees sitting in Exam Room 4.Or maybe people are just trash and dont know how to use an urgent care. Or maybe our health care system overall is just trash.Either way just go to the ER. At least you know what youre getting into there.

On a Friday night, I walked right in and was seen within ten minutes! The care I received was compassionate and competent. I felt the diagnosis was thorough, and the provider took time to patiently answer the questions of and listen to a VERY sick person. The value of the kindness shown me? Priceless!

Very efficient and didnt have a long wait time

Told me it as an almost 300 minute wait. There were only 4 people waiting. Do they really expect me to believe they spend almost 75 minutes with each person they see. Will have to wait till doctors care opens tomorrow, since my personal doctor is too busy to see her patients.

It is very slow waiting in the waiting room after signing in. They took 3 people when on the screen it says I was next. It is now 12:05 my appointment was at 11:00. Its been like this for years, but my family doctor did not have an opening today and Im very dissatisfied with the lack of communication, and the process of keeping us in 1 place, with no help. Its like sitting in sickness and they will not help.

I visited last night. It was 7:00 pm I knew it was almost time to close but not once did I feel like I wasnt wanted! I was welcomed. The girl at the front desk was so sweet. Greeted me with a big smile. My nurse was absolutely precious. I wish I would have gotten her name. She was so sweet to me and carried on conversations with me. Completely made me feel like Welcomed. She even came back and checked on me to make sure I was okay while waiting. The doctor came in and was just as sweet. Checked me out game me tips to help me get well. My visit was awesome. I cant say enough about the caring staff members I dealt with. I hope you let them know what they meant to me

Made an online appointment for a telehealth visit. I made it for a specific time they had listed as available, and made sure I was ready and available at that time. Their system emailed me registration papers that I filled out. Three hours pass and nothing. Then a nurse calls me to triage. She was very nice and apologized for the wait. She said the doctor would be available soon and to look for a link to our teledoc appointment. Flash forward to 8pm and they are closed. No link was ever sent. No doctor ever called. Absolutely the worst.

Liz at the front desk was wonderfully fun to talk to. She helps make a bad (sick) day into at least a moment of clarity and laughter. The entire staff was great, sweet, and full of joy, all while being professional. I highly recommend this certain Urgent care facility

It was good. Very easy to get in and out of. My only issue was they told me to do a televisit because my son had Covid symptoms (with is fine) the problem was it was scheduled for 2pm and the provider didn’t get on until 30 mins later. Other than that it was a good experience the test results were fast he the medicine was sent straight to the Pharmacy of our choice. I’ll definitely use them again.

Horrible experience. never returning unless i absolutely have to. lady at the front desk was beyond rude and vocalized she only cared for my money. very hateful and talked bad about other patients when they left the lobby, right in front of us. whoever the white lady with black hair and glasses was at the desk has no common curtesy and shouldn’t be working customer service with that snatchy tone and hateful attitude. never leave bad complaints because i understand people have bad days but when its a doctors office and you have people coming in who need help, especially running a fever of 102° that are paying you money to treat them, you treat them like a decent human being and not like theyre an inconvenience to you for being sick or in need of help. ill gladly just drive to the powdersville location instead.

Helped me get better. Thats the important thing to me.

I am so happy my co-worker referred AFC Urgent Care. The facility was nice and clean, the receptionist was polite and informative, the nurse was caring and concerned. The doctor asked questions, did a complete exam pertaining to my illness, showed compassion, very articulate. I was new and had to fill out paperwork and I still got out within a hour and a half. Will definitely go back. 🤗

Had scheduled appt. at 9 am for simple urine test. Did all paperwork prior to appt. Arrived early. At 0930 I ask when I would be called and a little (Puerto Rican?) lady told me there were 3 ahead of me even though walk-in flu shots that arrived after 9 were being taken first. I sat back down and that same lady came into the middle of the waiting room and abruptly yelled loudly, “Thank God it’s Friday.” People were shocked , especially those who were sick. She then said, “Nobody here cares, I guess. But it’s so nice to have a weekend off!” Then she went back into the reception area. At 9:45 I again asked and was finally taken back. It took less than 10 minutes, but still made me late for another appt. Why have appointments if you can’t come anywhere close to keeping them. And why have a snarky receptionist who cares only about her weekend off and loudly announcing it in front of sick patients. What has happened to professionalism? I am a retired Nurse Practitioner/Anesthetist with a Masters in Health Services Management. I would give that receptionist every weekend—and every weekday—off as well.

I made an online appointment for 5:12pm. When I arrived, I told the woman I had filled out the paperwork online and she rudely snapped that I still had to fill out paperwork. I had to wait until 6pm for my appointment. I got a TB skin test which I had a bad reaction to so I didnt make it out of the house the next day and when I went back the following day to get the results read, the nurse snapped at me that my test had expired. My arm had a red bump on it and I just asked her if it looked normal and again she snapped at me saying she couldnt tell me and that Id have to start the whole process over again. I dont know why the people couldnt say what they need to convey without being so RUDE and SNAPPY (and I also dont get the point of the online appointment seeing as I had to wait 45 minutes to be seen). As an aside, I likely had a false-positive result due to having a BCG vaccine as a kid, which I didnt know anything about until I Googled it due to the red bump on my arm. Thank goodness for Google, cuz Im sure the nurse wouldnt have known that if she did bother to look at my arm. And it would also have been nice if the nurse who did the test would have verbally told me the time that my test expired instead of just handing me a piece of paper with the info on it. Thats just something they could teach you to be mindful of when you go to nursing school.

Avoid going here! Worst experience I have ever had at an Urgent Care Facility. The receptionist was snippy and rude. She showed little concern for the fact that I was sick. She made me feel like I was a burden on her day for showing up. Next, the doctor was in the room for MAYBE a minute before leaving to write me a prescription. Yes, I was in and out in 25 minutes. But I would’ve much rather been there longer and made to feel like I was actually being cared for. I was the only patient in the entire building and the entire staff acted like they had something else more important to do. I would highly recommend you choose ANYWHERE else to go.

All of the staff were welcoming and friendly. I was quite slow moving on crutches with an injured ankle and I didnt feel rushed at all. I made an appointment online and my visit was less than an hour, X-rays included.

Receptionist Paula was professional, courteous and efficient. Clean and comfortable waiting room.

Went in and asked how long a Wait? The lady said an hour and a half. So I decided to stay. But it took almost 3 hours to finally get out of there. The staff were doing there jobs...Im just wondering if the place could get an extra doctor...Dont know if doctor is overwhelmed or what. I was a nurse for 8 years and I did see alot of understaffed.

Paula greeted me very promptly. She was friendly, knowledgeable and helpful. I appreciate Paula. Companies need more Paulas. Little to no wait time which is alway a plus!

Took my mother this morning, with coughing and chest congestion. Staff added her, a little wait, but once in a room it wasn’t long before a nurse practitioner came in and checked her out. Really nice lady, Donna Marler. Very nice and the same nurse practitioner she saw another time. The staff is friendly and I would recommend coming here if you can’t get an appointment with your regular physician or if it’s “Urgent Care” that you need.

The doctors on the telehealth visit were very nice, and the nurses that administered the swab were very kind. Also they were very informing with my positive test and answered every question I had with patience. The only thing I didnt like was the wait for the telehealth visit, but other than that I would definitely recommend this place to others.

I’ve visited this place a couple times in the past. I had a bit of a wait the last time; however, I waited two hours past my appointment time for a visit that took less than 5 minutes. I feel that this was a ridiculous amount of time wasted at this clinic. It’s like what’s the point of making an appointment online when I can’t be seen at said time? I’ve never had this issue at CVS Minute Clinic so I will be going there from now on.

Everyone was so nice and got in there quick and out quick .

I was seen virtually on 09/14/22 for a deep cough, stuffy nose and sore throat. The doctor who “saw” me (and I use that term loosely) was on the phone with me for literally 30 seconds after waiting for her to come on the line for 7 minutes. She glanced at me over the virtual visit for a split second and diagnosed me with a sinus infection and bronchitis. How can you accurately diagnose someone with bronchitis if you never even listen to their lungs or even LOOK at the patient?? I felt my visit was rushed and I was passed over.

This place sucks!!Time after time nothing changes!! Even after getting a online appointment, I still had to wait there 1.5 hours in the lobby before they called me in. Another hour inside waiting for results. Doctor was unprofessional assuming I have STDs due to being a young male. She Sent in more urine samples for more labwork but I havent heard anything back and this was week ago. Terrible place. I will never ever come back to this place. Just go to the hospital, your normal doctor, or another AFC location. This one genuinely sucks. Trust me

This is such a respectful, kind urgent care, working in medical is such a touchy subject. We have to acknowledge that the faculty, including doctors have to be careful with each patient to detail our problems, so this means that it can be time consuming. I appreciate you for everything you’ve done for me getting me well, especially during the times my doctors office is closed! I appreciate you taking family, holiday, after doctors office times to take care of the pubic that comes in sick. UrgentCare offers mission trip shots, clean facility, kind assistants, including the reception desk. We also have to realize that everyone will not sign in and be immediately seen. So, sometimes it is I’m accountable of the emergency of each person. Just, be respectful and thankful for the medical team, it’s not always inviting to be sick, but always know that the medical faculty is there for each person, and it can take some situations depending on the medical need more time than others. Thank them for being there for us!! Grateful! Tammy

First of all, be careful with Telecare appointments. It will kick you off without letting you know. You call after not hearing from them for an hour. Their comment is you can come in and wait or get an appointment tomorrow. I need an appointment today. Receptionist says come up and we will try to get you in as soon as possible. Get to location, I was told we will put you in your original place of appointment at 12:36 pm. Watch people go in and out… it’s 4:16 and still have not been seen. This place has no integrity. They just tell you what you want to hear so you will not be upset. Just tell m it’s going to be 3 hours so I can go elsewhere. Shame on you!

Scheduled a flu shot appointment and was told by the Front Desk attendant that they dont take insurance and dont do the insurance billing when I handed her my insurance card and DL. Then she told me it cost $39 for a flu shot. She proceeded to hold onto my DL for 10 mins while she waited to check with the manager to get her story straight. I finally asked for my ID back and left. The website clearly states they take all major insurance. Waste of time.

Went in for x-rays & this place got the job done. There was a long wait, which was fine. One worker in particular was extremely insensitive towards my situation & caused me to cry. Other workers there were very nice; however, and comforted me after the situation.Overall, I won’t be going back.

This was an excellent experience, I got sick a few days before Christmas and there were no office appointments available. I spoke with a doctor directly and she sent the script to the pharmacy right away. Would definitely recommend this service!

The front desk staff was friendly, professional and sympatric to my illness. The nursing staff was the same. The doctor was also very friendly and efficient in diagnosing and recommending the appropriate medication. The doctor or the nurse called in the prescriptions promptly and I was able to pick it and start my journey to wellness. The wait time was very short. I would recommend this service to my friends and family.

Took an at home COVID test, came up positive.Did an online appointment for 330p yesterday to do the drive up COVID test.Called at 5pm to see what the status of the virtual appt was. Immediately got the link. Joined the virtual appt at 5:02pm.At 5:32 sent a chat asking what’s going onAt 5:49 called the office to see what was going on. The lady who answered the phone didn’t ask my name or anything and said “Yeah, the Dr has been trying to connect with you, I don’t know, we’ll have her restart her computer and maybe send a new link” then 15 minutes go by, I’m still in the virtual appt waiting (now a total of 1 hr) and it occurred to me that the woman didn’t ask my name, how could she know who I am? So I called again and get told this time that the Dr is dealing with an emergency in the back and they are 1.5hrs behind. The lady then canceled my virtual appt and made one at 830 this morning for me to come into the office. I explained again, that I definitely have COVID I just need a proper test with paperwork and she said that’s no problem, just come into the office in the morning.I arrived this morning before my appointment time and checked in at the front desk. I was asked again for my drivers license and insurance card (even though I already supplied that via the online registration). When I mentioned this the women at the front desk got very nasty attitudes. I was only asking why they needed it again. I then sat for 30 minutes in the waiting room with other people while being COVID positive until I decided this isn’t worth the stress and aggravation and I walked out. Grand total, 4 hours of my time has been wasted while I’m sick and I can’t wait to see if you guys charge my insurance twice for the virtual appt yesterday and the in office visit today. Maybe look at all the recent 1 star reviews and take appropriate action.

The wait room time is most ridiculous! I could understand if there were alot of patients but both times I’ve been there with second time only to see the nurse I waited more than an hour with only 5 or less in the waiting room and two of them to see the nurse and two online appts….Second time I even made the online “reservation” appt!!! Not acceptable!

I never write reviews, but feel this experience was absolutely horrible. I did not come in contact with 1 nice person during my visit today. All employees were extremely disrespectful. I would have talked with someone over the phone about the unnecessary rude behavior, but I had literally no voice. I understand that the healthcare industry right now is stressful, but there is no reason to have a bad attitude to the people that are sick and patiently waiting!

Fast and friendly service with a smile. Thorough details of what is wrong and what steps are being taken to care for you by the staff and doctors. Explained in detail of medicines being prescribed to you. Staff, nurses, and doctors provided excellent care and concern. Thank you AFC!! Yall are awesome.

I walked in vs making an appt on line but my wait time was only 40 min. The staff was friendly and patient. I got a NP and she was excellent at explaining and understanding my symptoms. She addressed every need. Great experience! I have a regular doc but when one is sick on a Sunday, it is an awesome place!

Love the nurses that started with our baby and the Doctor was awesome! Lady at the front who checked us in was really nice. It was a plus that we didn’t have a long wait. I think we were there maybe 30-45 minutes.

My son was hit in the nose with a baseball and because he had shattered it before we went in to see if it needed set again. They were very friendly and quick to get us in. The atmosphere along with the staff were all professional yet easy going. Thankfully able to answer our concern and get us right back out the door in about 30 minutes.

We were traveling back to NY and needed a covid test right away . AFC urgent care went out of their way to fit my husband and I in immediately. Results were quick. Dr and nurses were friendly and phenomenal!! NY Urgent care could take a lesson from them ... Excellent !♥️

Prepare yourself to wait!!!! Online states “schedule appointment”. Here we are and have waited over an hour and half past our “appointment”. The lady at the front said it’s a time slot that was reserved not an appointment. Not sure why online states “appointment”. I should have taken the 3:00 appointment so that way it would have been more on “my time” I needed. They really need to change their scheduling system!!! Trying to cram in people so they get their “money”. No respect for people who have lives.

My wife used today for an upper respiratory infection and seasonal allergies. We accessed the virtual visit option and were well pleased with the clear instructions, the professionalism of the staff and the provider being both knowledgeable and a great communicator. We will definitely use again and recommend highly.

Front desk was great and online check in easy. The nurse was funny and easy to talk to. But the older doctor we had was not. We did not feel taken care of, he had us wash the wound our selfs in the sink in the room with soap and water, could of done that at home. Examined it for 2 seconds then had the nurse wrap it back up. Waste of time and did not ease our concerns at all.

Never thought I’d have the pleasure of leaving a 5 star review at a medical facility, but here I am. As a new patient, I was in and out in under 40 minutes. Every member of the staff was incredibly kind and actually listened thoroughly to my explanation of my problem. I really appreciate the dedication to making quick healthcare more simple and affordable. Great experience.

With no advanced scheduling. Waiting room under six minutes. While sitting in waiting room, I hear a gentle soft voice calling my name. I stood up, looked over and headed that direction. Introduced herself, Hello Im Heather, will be taking care of you now... I followed her into another room. Stood next to her while she was doing things on computer. Heather says, Donald please put all of your stuff in my drawer. she was so straight forward I never had a woman wanting all of my stuff in her drawer only knowing her for few seconds. Putting everything in her clean and extremely good looking drawer. She remarked, here is the key to my drawer.(I never had a key to a womens drawer, very excited) She spoke so kindly with that soft and caring voice, Donald this will take under five minutes. Went into another room for privacy. She was absolutely correct the pressure was gone under five minutes. Walked back to room with computer. Heather was very happy smiling. (As if I did a good job). The temperature is good, I know its clean. Heather said, its time Donald , get all of your junk out of my drawer.I hesitated giving Heather her drawer key back knowing our time was over.

I had been sick for two weeks and had gone to another facility and left with no help. I then went to AFCUrgent Care in Easley and was treated with respect and listened to. I left with medication called in to a pharmacy. I will recommend this facility to everyone because of their friendliness,helpfulness and professionalism.